1. Are your gemstones and diamonds natural or lab-created? 

Diamonds are one of the hardest substances in the world, They’re extremely valuable and rare. Apoluna obtains diamonds that are ethically sourced, and meet the highest labor and environmental standards. Our 14K fine jewelry line is made from G/H Diamond, SI Clarity grade diamonds.

2. What is the quality of your diamonds? 

We pride ourselves on using high-quality diamonds with great cut, color, clarity, and carat weight. Rest assured, your jewelry will sparkle brilliantly.

1. Can I engrave a special message on my jewelry? 

Unfortunately, we do not offer engraving services at this time.

2. Can I request a specific gemstone for custom-made jewelry? 

We do consider requests for specific gemstones for custom-made jewelry. Please contact our customer support team to discuss the availability and pricing.

1. What payment methods do you accept? 

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

2. Do you offer free shipping? 

Yes, we offer free standard shipping on all orders within the Hong Kong and Macau. For international orders, shipping fees will apply.

3. Do you offer international shipping? 

Yes, we offer international shipping to various countries. During the checkout process, you can select your location, and shipping fees and delivery times will be provided.

4. What is the estimated delivery time for international orders? 

International delivery times vary depending on the destination. Please refer to our Shipping page for estimated delivery times to different countries.

1. Do you accept returns on sale or clearance items?

Sale and clearance items are final sale and not eligible for returns or exchanges unless they are damaged or defective upon receipt.

Customer Support and Assistance

1. How do you ensure that my jewelry is safely packed during shipping?

 We take great care in packing your jewelry to ensure it arrives in pristine condition. Each piece is individually placed in our signature packaging, designed to protect and showcase the jewelry's beauty during transit.

2. Do you offer premium gift wrapping options? 

Yes, we understand the importance of gifting experiences, and we offer premium gift wrapping services for those looking to add an extra touch of elegance. During the checkout process, you can opt for premium gift wrapping and include a personalized message for your recipient.

3. Can I add a personalized note with my gift order? 

Yes, during the checkout process, you can add a personalized note to be included with your gift order.

1. Do you collaborate with influencers or accept brand partnerships? 

We appreciate your interest, but at this time, we are accepting new collaborations or brand partnerships. please feel free to reach our team by sending an email to info@apolunajewelry.com.

2. How can I unsubscribe from your newsletter? 

You can unsubscribe from our newsletter by clicking the "unsubscribe" link at the bottom of any newsletter email you receive from us.

3. Can I purchase jewelry in bulk for special events or occasions? 

Yes, we offer bulk purchasing options for special events. Please contact our customer support team You can reach our customer support team by sending an email to info@apolunajewelry.com to discuss your specific requirements and pricing.

4. Are your jewelry pieces ethically sourced and sustainably produced? 

Yes, we are committed to ethical sourcing and sustainable practices throughout our jewelry production process.

1. Is my personal and payment information secure on your website? 

Absolutely! We take web safety seriously and use industry-standard encryption protocols to safeguard your personal and payment information. Your data is protected during transmission and securely stored.

2. How can I ensure I am visiting the legitimate Apoluna Jewelry website? 

To ensure you are on the official Apoluna Jewelry website, always verify the website URL in the address bar. Our official website is https://apolunajewelry.com/. Avoid clicking on suspicious links or emails that may lead to phishing sites.

3. What measures do you take to protect against cyber threats? 

We employ robust cybersecurity measures to protect against cyber threats, including regular security audits, firewalls, and malware protection.

1. I forgot my password. How can I reset it? 

To reset your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions on how to create a new password.

2. I am having trouble logging in to my account. What should I do? 

If you are experiencing login issues, try clearing your browser's cache and cookies and then attempt to log in again. If the problem persists, contact our customer support team for assistance.

3. Can I change the email address associated with my account? 

Yes, you can change your account's email address. Log in to your account, navigate to the "Account Settings" section, and follow the instructions to update your email address.

4. Do you offer two-factor authentication for added security? 

Yes, we offer two-factor authentication as an optional security feature. You can enable it in your account settings for enhanced account protection.

5. Why am I getting a "Login Failed" message when trying to access my account? 

The "Login Failed" message may occur due to incorrect login credentials or other account-related issues. Double-check your email and password and try again. If the problem persists, contact our customer support team for assistance.

6. Can I have multiple accounts with different email addresses?

We encourage customers to have only one account per person. Having multiple accounts may cause confusion and result in order processing and communication errors.