Skip to content
14K solid gold custom necklace
Description
Return & Refund Policy – Custom items (T&C)
-
Custom Orders:
-
As this customised item is made-to-order and personalized, we cannot accept returns or exchanges unless the item arrives damaged or defective.
-
-
Damaged or Defective Items:
-
If your customised item is damaged or defective upon delivery, please contact us within 7 days of receiving it with photos of the issue.
-
We will replace or repair the necklace at no extra cost.
-
-
Refunds:
-
Refunds are only available for damaged or defective items, not for personal preference changes.
-
Once approved, refunds will be processed using the original payment method within 5–7 business days.
-
-
Shipping Costs:
-
Shipping costs for returning damaged items will be covered by us.
-
Customers are responsible for return shipping in other circumstances, if applicable.
-
Jewelry Care
To ensure the longevity of our jewelry, we recommend following these tips:
-Avoid wearing your jewelry when bathing or exercising.
-Put on your jewelry as the final step when getting dressed.
-Use alcohol-free wet wipes to clean your jewelry after each use, preserving its shine.
-When not in use, be sure to store it in a dark, cool place in an airtight packet.
Free Returns & Exchange
One Year Warranty